Quick Consulting Services LLC Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.icomputersupport.com (the “Site”).

Our Obligations

Personal information generally means the information about an identified individual. Icomputersupport.com Privacy Policy applies to personal information collected and/or held by Icomputersupport.com

Our Privacy Policy would also explain how we process your personal data or people in the European Union as it is required under the (GDPR)General Data Protection Regulation.

 

PERSONAL INFORMATION WE COLLECT

We collect website visitor’s personal information in order to provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Not every information requested, collected, and processed by us is "Personal Information" because it does not identify you as a specific natural person. This will include the majority of "User Generated Content" that you provide us with the intention of sharing with other users. Such "Non-Personal Information" is not covered by this privacy policy. However, as non-personal information may be used may be combined or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for complete transparency.

Sometimes users may provide us with personal information without weask for it, or through means not intended for the collection of types of information. At the same time as we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

Sometimes users may provide us personal information over platforms that are outside our control; for example through social media or forums. Just as any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

 

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We use google analytics

We use Facebook pixels

We use other third party analytical tools

We may request, collect, or process the following information:

• Account Details - username, password,.
• Identity Details - full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill), photograph of the user.
• Contact Details - email address, contact phone number.
• Location Details - physical address, billing address, timezone.
• Financial Information - credit card details, wire transfer details, payment processor details (e.g. skrill, paypal), tax numbers.
• User Generated Content - techie descriptions and attachments, bid description, user profiles, user reviews, job descriptions and attachment, user messages etc.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Information collected from others

Registered users give permission for us to connect to their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, & Google. The information collected will be governed by this Privacy Policy. Users can stop us from collecting data from other platforms by removing our access on these platforms or by contacting support team.

Users canrefer non-users to our platform by providing contact details such as email address. In this situation, the shared information will be collected and stored by us to contact the non-user and to prevent abuse of the invitation systems

We may collect or process the following information:

• Metadata –such as IP address, computer & connection information, referring web page(s), web log information, language settings, time zone, browser used, browser version etc.
• Location - Geolocation.
• Device Information - Identifier, hardware capabilities, type, device plugins, etc.
• Actions - pages viewed, scroll, buttons clicked, time spent viewing, search keywords, etc.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

 

SHARING YOUR PERSONAL INFORMATION

We do not share your details with anyone

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

[[

  INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

  COMMON LINKS INCLUDE:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

]]

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Links to other sites/services

You will find links to other websites. These links may be from us, or they may appear as content generated by other freelancers or other users. These outbound linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information on any other website, we recommend you examine their terms and conditions of using their website and privacy policy.

 

Our third-party service providers

 

We use third party services and the personal information of our users may be held, transmitted to or processed on our behalf outside USA, including 'in the cloud'.

Thesethird-party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

Our third-party service providers include:

• Cloud hosting,
• Storage, networking & related services providers
• Payment and banking providers
• SMS providers
• Marketing
• Analytics providers
• Website Security providers

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

MINORS

The Site is not intended for individuals under the age of 17.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

Should you require more details about our privacy policy, please contact our privacy officer on grievances@icomputersupport.com

By Mail:
Attn: Privacy Officer
919 North Market Street Suite 950

Wilmington, Delaware

19801 USA

 

Our Data privacy office is also our Data Protection Officer (DPO)

We take the privacy issues seriously because our platform is built on the values of protecting privacy of our customers and user, we take the best efforts to resolve your queries.