iComputerSupport | A Freelance Marketplace for IT Professionals

How to Start Hiring

Some common questions answered about hiring a freelancer

Some common questions answered about hiring a freelancer Learn more

How to find the freelancer?

If you have the idea about the issue you’re facing with your computer, such as system slowdown, popup issues, virus issues. You can simply type the issue in the search box and search, our intelligent system will match the issue with the expert techies, you will be shown a list of technicians who are expert in resolving the problem.

You can check their profile, their ratings, experience and price per hour and select the one you find suitable.

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How do I make payment?

Once you have selected the technician, check out the hourly rate and the packages offered by the freelancer, select the package that suits your requirement and make the payment.

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What happens after I have made the payment?

Once the payment is made, system informs the freelancer about the order, please allow up to 15 minutes to the technician to respond. The techie will check the order and contact you on your phone.

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What if I don’t receive any call from technician after 15 minutes?

Our system alarms the technician to respond to the customer, if in case you do not receive a call from the technician, you can call from your account, it will ring your bell and then it will connect you the technician. If the call is not entertained, then you have the option to contact our support team or cancel the order. When you cancel the order, you get money directly to your wallet which you can use to hire another technician.

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Getting Remote Support

Focus on Your Work & Team

We have made a secured and easy way to provide remote access of your computer, your technician will walk through it.

Is it safe to give remote access to a stranger

Yes, we agree that its not safe to give access to a total stranger, so we suggest you stay in front of computer while the technician is working, however, we have screened and verified freelancers and they agree to our strict privacy policy.

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Do I have to stay on call when technician is working

This is completely between you and the techie, however, most of the times technicians can perform job without customers help, in some cases if they require your help, they call you or you can call them from your account without even sharing the phone number.

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What happens when the techie is completes the job?

When techie has completed the job, he will ask you to check if the reported issues are fixed, you may check for yourself and confirm on your account that issues are fixed.

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How to end the remote session?

Its very easy, you can simply end the session or in most cases, techie will end the session, when the session is ended, techie holds no control of your computer.

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After Sales Support

Manage Your Profitable Account

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What is the issues come back after couple of days?

Our service is covered with 7 days service warranty, if the same issues come back within 7 days, you get the free support from the technician, however, after 7 days it will be chargeable again.

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How to I provide feedback

After 7 days have passed, you will get an automated email asking for your feedback for the technician, you just may click on the link and provide ratings and suggestions for the technician.

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What if I am not happy with the services and I want the money back?

Our services are based on 100% customer satisfaction, we have steps to check if things are moving as per your satisfaction, if at any stage you find the services unsatisfactorily, you have all the rights to cancel the order and take your money back. However, if the 7 days have passed and you want the money after that, then we are sorry to say the money is non-refundable

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How to contact the technician if I have some issues after support?

Your order will be open to contact the same techie during the 7 days period, however, once you have provided the feedback, the order is closed, then you must create a new order to take support.

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How to enroll on the platform

Start Today For a Great Future

Its easy to signup and use the platform.

How to create an account?

You may go to Join Now button from top section and fill out the registration form, here it will also ask for the primary phone number where you make and receive the call from our platform, this number will be verified by a code. When the phone number is verified, your account will be created.

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How to activate the account?

Our platform is strictly for experienced professionals, so we require you to fill up the profile section and provide all the required details and documents in order to review your profile and approve you on our platform. Once the verification team finds you fit, they activate your account and notify you.

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Do I pay any fees?

Yes there are several fees and charges that you pay in order to use our platform, the verification team will inform you about all the charges before activating your account.

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How do I get paid?

Your earnings get collaborated in your wallet and you can withdraw the money directly to your bank account after ready a threshold.

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General Questions